Can't login

Ask and answer any and all questions pertaining to Salem's game-play.

Can't login

Postby NordErdTod » Tue Dec 16, 2014 1:28 am

So when I'm trying to log in, client whether tells me "game.salemthegame.com" or gets me to character select screen and after picking one drops me to the login screen again (and telling "Logged in already")...

My connection seems fine, I'm able to ping http://www.salemthegame.com with no loses...

And I've been playing when that occured. Like, here I'm taking out poops from my coop and BAH I can't login anymore...

Anyone can help to handle this?..

UPD: on another computer - same thing
User avatar
NordErdTod
 
Posts: 195
Joined: Sun Oct 12, 2014 10:52 pm
Location: Ukraine

Re: Can't login

Postby MagicManICT » Tue Dec 16, 2014 6:22 pm

NordErdTod wrote:And I've been playing when that occured. Like, here I'm taking out poops from my coop and BAH I can't login anymore...

Anyone can help to handle this?..


You get kicked from the game and can't log right back in or does the client crash and then you can't log in?

If A, you might want to change your password just for security sake, but there may be another issue here that only the devs can deal with.

If B, make sure there are no other instances of Salem left running in the background after the crash. Use whichever utility you have to kill background processes (Task Manager in Windows) or reboot. A hanging instance can keep you logged in to the game, even if you don't have any characters active in the world. Killing the process almost instantly frees up the connection.
I am a moderator. I moderate stuff. When I do, I write in this color.
JohnCarver wrote:anybody who argues to remove a mechanic that allows "yet another" way to summon somebody is really a carebear in disguise trying to save his own hide.
MagicManICT
 
Posts: 5088
Joined: Wed Aug 01, 2012 1:46 am


Return to Help!

Who is online

Users browsing this forum: No registered users and 209 guests