Character not available on different computer login

I was wondering why the character I created on another computer is not available to play with after signing into the account on a different computer. Does anyone else have this problem? Is this normal? The character is still there when I sign onto my desktop PC at home, but whenever I try to access the character from my laptop (after signing into my account) the character does not populate and the game asks me to create a new character. Any help/feedback would be appreciated. Thanks