Warning About Cash Shop

[jorb]

I've now been told that it'll be looked into today, so they are on it, at least.

If anyone else still has problems, let me know.

[alloin]

i'm waiting...

Still didn't receive any of these packs

[Nimmeth]

it's a bit sad that matters like above is still not resolved, waiting with my orders until alloin writes he got his stuff.

[alloin]

it's a bit sad that matters like above is still not resolved, waiting with my orders until alloin writes he got his stuff.

You do have to watch the amount of money Paypal asked me for these packs though

Nevertheless, paypal accepted the payment and filed the order as complete, hence I'm still waiting on the packs

[Claeyt]

it's a bit sad that matters like above is still not resolved, waiting with my orders until alloin writes he got his stuff.

Any new stuff is fine. Go ahead and order, you'll get it in game. I've bought a pack since that weekend and it's fine. It's just that one weekend when they transferred over from Paradox somehow that those orders haven't been processed.

I also am waiting patiently for my 2 hat boxes at $2.99 each from that weekend, and I'll continue to wait patiently for as long as it takes. No hurries. I've been told that Loftar is looking into it. I got an email from Paradox almost 2 weeks ago that says they're fixing it. I've emailed their sales team once since and haven't heard back from them, which is a little worrying. I know another person waiting on one of the big packs also.

[Nimmeth]

Ah ok, thanks for the clarification guys

[Claeyt]

New News from Paradox on the Cash store stuff bought that one weekend where it was down.

I was transferred to the Tech Department from the Sales Department over there and received these instructions via email:

Björn Blomberg at Paradox tech department: "Please challenge the payment in PayPal and we will sort it out."

So if you have outstanding sales from that weekend, go ahead and challenge them at PayPal. Paradox almost never fights challenges with PayPal (+1 to that). So you should be able to get it charged back within 45 days of the purchase or receive a new package from them.

Again, the Cash Shop is fine now. Any in game purchases you make now are absolutely perfect and show up in game with no problems.

[TeckXKnight]

New News from Paradox on the Cash store stuff bought that one weekend where it was down.

I was transferred to the Tech Department from the Sales Department over there and received these instructions via email:

Björn Blomberg at Paradox tech department: "Please challenge the payment in PayPal and we will sort it out."

So if you have outstanding sales from that weekend, go ahead and challenge them at PayPal. Paradox almost never fights challenges with PayPal (+1 to that). So you should be able to get it charged back within 45 days of the purchase or receive a new package from them.

Again, the Cash Shop is fine now. Any in game purchases you make now are absolutely perfect and show up in game with no problems.

Thanks for the update. =)

[alloin]

PARADOX SO SLOW !!! Takes over a week to check something & click something.

Still no alchemy pack btw, this is getting ridiculous !!!!!!!!!

[ZtyX]

Why would you get anything when you only paid 0.01$ and 0.99$?