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Can't get past "New Character" page

PostPosted: Tue Jul 21, 2015 10:53 pm
by Emperina
Hello! I recently downloaded Salem for the first time. The client successfully booted up and let me log in. It then directed me to a page with a "New Character" outline, which blinked when I clicked it...then did nothing. I tried repeatedly only for the same result. Within about 30 seconds, it takes me back to the log in page.

I was really looking forward to trying out this game, but it won't even let me start? Is this a common problem, and how do I fix it? Thanks!

Re: Can't get past "New Character" page

PostPosted: Wed Jul 22, 2015 2:28 pm
by MagicManICT
What it sounds like is the connection being reset or lost almost as soon as you log in. Make sure any firewalls or other security software isn't blocking Java/Salem and you may need to check that ports TCP 1871 and UDP 1870 are open for use by Salem.

Re: Can't get past "New Character" page

PostPosted: Wed Jul 22, 2015 6:48 pm
by Emperina
Thanks!