Store problem

[lastrix]

I bought 1k silver at 6th June , but i didn't get any. I opened ticket at zendesk and someone called Dean assigned to it - but still no progress, no feedback at all.
I really don't know what to do now.

[TeckXKnight]

Paradox runs the shop and since they have split ways with Salem they have not honored any sales to date. It is unclear if this is a technical error that will be resolved or if it will be a problem only until they entirely cease accepting payments. The devs have no control over the situation either, I'm afraid. At the moment your best course of action is to request a refund; my apologies.

[Droj]

should really make an announcement warning people of this...

[TeckXKnight]

should really make an announcement warning people of this...

Agreed. It will be temporary until something more permanent can be worked out.

[loftar]

It is unclear if this is a technical error that will be resolved or if it will be a problem only until they entirely cease accepting payments.

They're supposed to continue running the shop, so it's weird. I just made a test purchase myself, and even that didn't work out at all. I'll have to ask them what's up.

[martinuzz]

Yea, it's starting to get noticable ingame.
Yesterday a stall became free in Roanoke. Took about 2h before someone finally raised the silvers to buy it, with no working cash shop

[Kwaad]

This problem is almost a month old already. I had this problem on the 18th of may myself. And another incident a week later. Reported both incidents, contacted Paradox (support@paradox.com) but never recieved support from them. Eventually I got my money back by opening a dispute at Paypal.

[jwhitehorn]

Hopefully we can get an announcement when this problem is corrected so players are aware when they can begin supporting the game?

Chief PeePooKaKa
MM Tribe