Unable to register - no activation email received

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Unable to register - no activation email received

Postby fuzzleman » Mon May 06, 2013 1:12 pm

I tried to register a beta account yesterday and never received the activation email. This was using a hotmail address. There was no email in my inbox or junk mail folder after 24 hours, and still no email 2 hours after another attempt today. I tried to create another account using a different email address and I received an activation email immediately. Could you at least provide the details of the sender address on the registration page so that hotmail/live junk filters can be avoided?
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Re: Unable to register - no activation email received

Postby MagicManICT » Mon May 06, 2013 3:30 pm

If it's getting filtered as junk, it should be in your spam folder. If it's getting filtered as a phishing attempt, then you should be able to add the domain to your "safe list" and still get emails through. I'll have to double check to see where the registration email comes from.

edit: emails come from the account "register@salemthegame.com." It did show up in my spam folder on my Hotmail account. However, there were a couple of other security flags on it, so, depending on your account settings, it may get trashed. I'm not seeing it do this. I'll contact support to see if I can get a response on any settings that might be blocking the email from showing up outright. Otherwise, there may be some sort of error in processing.
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