dont think anyone disagrees that things could be more intuitive for new players but unfotunately they are not.
you need to start thinking of this game as a giant toilet that all of us players are constantly circling the drain in trying to stay afloat, with that you will soon come to the realization that it exists solely for the developers to periodically come in and take a giant **** on all of us. then and only then you can begin to enjoy the game.
just make a new character an hour lost is nothing, you can be as far along in ten minutes now that you have your bearings, you will also probably die numerous times in the first few months of playing so get used to the idea now.