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EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 8:46 am
by JohnCarver
***UPDATE***
Unfortunately, while the character seems to have loaded out, the 'account' in question here did not. This is certainly fishy that such a thing is happening so quickly after the disease-death mechanic was pushed, but I also see no immediate reason why the character would load out and the account wouldn't. Either way, the server has shut down in the process of shuffling around data in the USER databases. This is the first crash to my knowledge that we have experienced in this exact home of the code and I would rather be safe than sorry. Unfortunately, it is almost Midnight here on the west coast and the available options we have at this hour to fix something of this nature are a tad bit limited. I'm afraid I'm going to have to say that this is going to be a 5-10 hour Downtime. Depending on when people smarter than myself can get a full understanding of the impact of this crash, and then of course however long it takes to terminate, and restart, with a relatively certainty that we don't mess up any other users in the process.

I apologize :(. Please take this as a perfect opportunity to check out the post I made earlier in the night and come up with awesome ways to help improve the early-game of Salem for our next patch though.

If this downtime goes beyond 8 hours, I'll consider it an act of horrible stewardship on my part and consider pushing y'all a gift on the postmaster. So at least there is that.

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 8:55 am
by Heffernan
should make a event where everyone can win something instead of just pushing stuff to mailboxes :p

but glad char/account security is taken in good hands.

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 8:55 am
by Argentis
A gift? Alrighty then. Ahah

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 8:59 am
by trungdle
He sounds serious though. Could it be a total server failure ? ¦]

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 9:04 am
by Argentis
trungdle wrote:He sounds serious though. Could it be a total server failure ? ¦]


Worst case scenario a rollback before the mini patch.

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 9:21 am
by Barny
Argentis wrote:Worst case scenario a rollback before the mini patch.

Hope so. :roll:

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 10:26 am
by HolyLight
I ***** do not hope so.

I have put in **** tons of work recently.

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 10:28 am
by trungdle
HolyLight wrote:I ***** do not hope so.

I have put in **** tons of work recently.

Last rollback I lost 90% of my month's work.
Hope its alright now.

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 10:39 am
by belgear
trungdle wrote:
HolyLight wrote:I ***** do not hope so.

I have put in **** tons of work recently.

Last rollback I lost 90% of my month's work.
Hope its alright now.

LOL

Re: EXTENDED DOWNTIME 2-17-2015

PostPosted: Tue Feb 17, 2015 10:50 am
by Argentis
When I said rollback I meant a rollback just before the mini patch. It's like a 4 hour rollback (considering the servers have been down for 3hours and 30min it's not that bad.)