Salem • View topic - Char creation crash (Solved)

Char creation crash (Solved)

Posted: Sun Nov 17, 2013 12:01 pm

by generallepl

Sorry for my 2nd topic, but the same happens with normal client. When i try to create a new char the game crashes. HUD is visible, the screen is loading and after a few seconds client closes. I tried to run the game with older drivers, java 6, without shadows, but nothing works.

After a sec the client crashes.

Specs:

Win 7 Home Premium x64
Intel Core i3-2330M CPU 2.20 GHz
Ram 4GB
Graphics Nvidia GeForce GT 520M

Java 7 update 45 for win 7 x64
Nvidia drivers:Actual version 331.65 i tried with v.327.23(both not beta)

Error message:

Re: Char creation crash

Posted: Mon Nov 18, 2013 12:13 am

by MagicManICT

generallepl wrote:# JRE version: Java(TM) SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.45-b08 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ig4icd64.dll+0xef8f3]

This here indicates it is your video card crashing. Why exactly it is crashing I can't answer. What GPU or chipset are you using? What driver version? Did you check Intel's website for the latest drivers?

Re: Char creation crash

Posted: Mon Nov 18, 2013 5:34 pm

by generallepl

Don't know how it works, but after i installed intel graphic card drivers the game works clearly. I think my geforce card is not active(having integrated Intel HD graphics 3000 if anyone is interested). Thank You for your help!

Re: Char creation crash (Solved)

Posted: Mon Nov 18, 2013 6:00 pm

by Kandarim

integrated graphics cards will typically result in a lot of issues when playing games relying on their 3D rendering stuff. Something to keep in mind for the future =-)
Note that the (only) laptop I have access to with both an integrated card and a real card will allow you to choose from the right-click context menu; I am unsure whether this will work for salem (or jnlp-launched stuff in general).

Re: Char creation crash

Posted: Mon Nov 18, 2013 6:58 pm

by MagicManICT

generallepl wrote:Don't know how it works, but after i installed intel graphic card drivers the game works clearly. I think my geforce card is not active(having integrated Intel HD graphics 3000 if anyone is interested). Thank You for your help!

Provide some specifics on your system, and we might be able to help get that working again. No promises, but we can try. My initial suggestion would be to check your BIOS to see if the card is properly deactivated. There may be a need for a BIOS update, too.

Another thought, and one I've never had the opportunity to try (someone can tell me if it does or doesn't work that has tried) is to make sure the drivers for the Integrated card are removed completely and prevent Windows from installing any automatically. Windows might throw a fit that there is hardware with no drivers, but if everything works perfectly otherwise, you can wait until there's a fix or live with this mild pop-up when you boot.