Connection timed out issue during login

[Hazujin]

Hello. I used to be a beta tester before the wipe, I went ahead and migrated my account smoothly before downloading the new client in order to try the game out once more.

Unfortunately, regardless of what solution I try, I cannot go past the "Authenticating" message, as it fails every time and sends me back to the login screen with a "Connection timed out connect" error message. This is what I tried so far (javaw, javaws and salem.jnlp were all allowed by my firewall).

1- Clean uninstall then reinstall of Java 7
2- Clean install of Java 6 after completely removing my Java 7
3- Tried using a wrong password on purpose to see if I'll get a different error message, I got the same "Connection timed out connect" message.
4- Tried using custom clients (Ender's), did not work.
5- Sent a ping message to the server's IP, I got a reply.

Code: Select all

C:\Users\Main>ping plymouth.seatribe.se

Envoi d'une requête 'ping' sur plymouth.seatribe.se [194.237.239.121] avec 32 oc
tets de données :
Réponse de 194.237.239.121 : octets=32 temps=123 ms TTL=47
Réponse de 194.237.239.121 : octets=32 temps=309 ms TTL=47
Réponse de 194.237.239.121 : octets=32 temps=174 ms TTL=47
Réponse de 194.237.239.121 : octets=32 temps=253 ms TTL=47

Statistiques Ping pour 194.237.239.121:
    Paquets : envoyés = 4, reçus = 4, perdus = 0 (perte 0%),
Durée approximative des boucles en millisecondes :
    Minimum = 123ms, Maximum = 309ms, Moyenne = 214ms

6- I used tracert as well, and this is the only option that actually showed what could possibly be the issue.

Code: Select all

C:\Users\Main>tracert plymouth.seatribe.se

Détermination de l'itinéraire vers plymouth.seatribe.se [194.237.239.121]
avec un maximum de 30 sauts :

  1    <1 ms     1 ms     1 ms  sagembox.home [192.168.1.1]
  2     *        *        *     Délai d'attente de la demande dépassé.
  3   146 ms   181 ms   155 ms  81.192.65.26
  4    73 ms    32 ms    33 ms  193.194.50.129
  5   248 ms   202 ms   161 ms  193.194.50.101
  6    36 ms   131 ms   239 ms  81.192.222.4
  7   160 ms   113 ms    96 ms  149.11.18.45
  8    70 ms   280 ms   233 ms  130.117.51.229
  9   163 ms   139 ms   134 ms  130.117.3.118
 10   246 ms   256 ms   249 ms  213.248.81.81
 11   239 ms   207 ms   286 ms  213.155.133.202
 12   260 ms   294 ms   255 ms  80.91.246.180
 13   255 ms   131 ms   319 ms  80.91.251.146
 14   256 ms   290 ms   233 ms  80.91.247.207
 15   112 ms   112 ms   111 ms  80.91.247.97
 16   125 ms   119 ms   215 ms  81.228.94.80
 17   443 ms   449 ms   194 ms  81.228.72.35
 18   286 ms   303 ms   215 ms  90.229.7.135
 19   167 ms   163 ms   172 ms  62.20.84.14
 20   228 ms   301 ms   292 ms  194.237.239.110
 21   119 ms   119 ms   170 ms  plymouth.seatribe.se [194.237.239.121]


As you can see, although it does reach the game's server in the end, something definitely goes wrong during the second iteration. And the message shown there is basically a Connection timed out error message.

If anyone has any propositions I would gladly hear them and thank you in advance.

[staxjax]

ISP problem, firewall issues on computer or router, antivirus software blocking connection?

[Hazujin]

I don't see how it could be an ISP problem, my internet's working fine and I can acess the salem website as you can see. And as I stated, I made sure to give access to javaw, javaws and salem.pnlg, those are the three main components I think, I also tried logging in after completely turning off my firewall, I still couldn't login, I did the same with my antivirus.

EDIT: And what I find weird, is that i could play with no issues during the previous Beta, when I first tried to play again a couple days ago I had the exact same setup I had during the previous beta, I don't see how this could be a problem on my end then.
I don't know if this is of any use but I live in Morocco.

[MagicManICT]

Any idea what server that is at hop 2 that is taking so long to respond it's no providing any times? How do you connect to the internet? May be absolutely nothing wrong on your end of it, but whatever you're connecting into may be having issues.

[Hazujin]

I wish I could find out. As you could see, tracert does not give any info related to the server in question... I'm connected to my personal router, my ADSL line has an 8 MB connection speed.
This is a bit disheartening, I'll try getting the client on my laptop and try playing from there, if I get the same problem I'll try using a different wi-fi network, if even that doesn't work... Then I probably won't get to play Salem anymore >:(

[Metthew]

I have the such problem.

[MagicManICT]

I wish I could find out. As you could see, tracert does not give any info related to the server in question... I'm connected to my personal router, my ADSL line has an 8 MB connection speed.

It could be your modem flaking out or the ISP's switching station. Might check with your ISP (if provided by your service) or the modem's documentation.

[Hazujin]

I wish I could find out. As you could see, tracert does not give any info related to the server in question... I'm connected to my personal router, my ADSL line has an 8 MB connection speed.

It could be your modem flaking out or the ISP's switching station. Might check with your ISP (if provided by your service) or the modem's documentation.

I suppose I should assume there's no possible fix right ? My modem's working fine, I can access more demanding games with no problem and I doubt my ISP will provide any kind of help with this matter.

[staxjax]

Did you try it on a different computer in your network?

Did you try it on a different network that uses the same ISP?

Did you try it on a different network that uses a different ISP?


The problem is not the game, or the connection to the game. The problem is with your own personal computer/network configurations, and possibly your ISP's routing set up.

[Feroth]

Same here. What port is uses for login?

UDP port 1870 and TCP port 1871?