Transferring account issue

My friend is trying to transfer his old account but he just gets this:

Posted on the old paradox forums:

Help appreciated
Posted on the old paradox forums:
Help appreciated

loftar wrote:It seems to be that Paradox Connect has stopped responding as of this Tuesday. I don't know why yet, but I'll ask Paradox about it.
Tonkyhonk wrote:when that happens, Moo, can they get to keep their first account name? or have to create a new account name?